Privacy Policy

1. Introduction

Welcome to Media Vibes ("we," "our," or "us"). We are committed to protecting your privacy and ensuring your personal information is safe. This Privacy Policy explains how we collect, use, and safeguard your data when you use our food ordering platform.

Note: We only handle order placement. Delivery is handled directly by the restaurants you order from.

2. Information We Collect

We only collect the information needed to process your orders and provide better service:

• Account Information: Name, phone number, and email address for your account.
• Delivery Area: The area you select for delivery (no GPS or live tracking is used).
• Order Information: Details of your orders and special instructions.
• Basic Device Info: Device type and app usage data to improve performance.

Payments: All payments are cash on delivery. We do not collect or store payment card information.

3. How We Use Your Information

• To process and forward your orders to restaurants
• To communicate order updates and confirmations
• To provide customer support
• To improve our platform and user experience

4. Information Sharing

We share your order details only with the restaurant you place the order from so they can prepare and deliver your food. We do not deliver directly and do not sell or rent your data to third parties.

5. Data Security

• We use secure systems to store your data safely.
• Only authorized staff can access your information.

6. Your Rights

• Request a copy of your personal data
• Request to update or delete your data
• Manage your account information anytime

7. Data Retention

Your data is retained only as long as needed to provide services or meet legal requirements, then securely deleted.

8. Children's Privacy

Our services are not intended for users under 13 years of age. We do not knowingly collect data from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted in the app and on our website.